All orders placed on this website will be processed and dispatched within 2-3 working days via Royal Mail, Second Class post. If you would like your order sent via another form of postal service then please contact us on the below telephone number or send an e-mail before placing your order. If you do not receive either your order or a confirmation e-mail in this time, please contact us on 01626 859100 to speak to a customer service advisor, or you can contact us by e-mail using our Contact us page.
All of products are produced to the highest standard. However if, for any reason, you are dissatisfied with any of our products then please call us on 01626 859100 or send an email using our Contact us page and we will deal with your enquiry as soon as we possibly can.
NB: We are only able to process refunds for products that are in their original condition. We are unable to process refunds for any Colour Sketch Brushes that have been charged, Water Sketch Brushes that have been filled, stamps that have been used or have wilfully damanged packaging etc. In all cases products should be returned to Art-Kure Ltd, Bellamarsh Barton, Kingsteignton Road, Chudleigh, Devon, TQ13 0AJ.